DJK Services – Privacy Policy
Last Updated: 23/09/2025
1. Introduction
DJK Services (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (djkservices.co.za) or use our plumbing and electrical services.
This policy complies with the Protection of Personal Information Act (POPIA) and other applicable South African privacy laws.
2. Information We Collect
2.1 Personal Information You Provide
When you use our website or services, we may collect:
- Name and surname
- Phone number
- Email address
- Physical address
- Service location details
- Service requirements and preferences
- Communication history and service notes
2.2 Information Collected Automatically
Our website automatically collects certain technical information:
- IP address and browser information
- Pages visited and time spent on our website
- Referring websites and search terms
- Device type and operating system
- Location data (with your consent)
2.3 Cookies and Tracking Technologies
We use cookies and similar technologies including:
- Essential cookies: Required for website functionality
- Google Analytics: To understand website usage and improve our services
- Facebook Pixel: To measure advertising effectiveness and show relevant ads
You can control cookie settings through your browser preferences.
3. How We Use Your Information
3.1 Service Delivery
We use your personal information to:
- Process and confirm service bookings
- Communicate about appointments and scheduling
- Provide professional plumbing and electrical services
- Process payments and issue invoices
- Maintain service records for warranty purposes
3.2 Customer Relationship Management
We store your information in our CRM system (Lead Snap) to:
- Maintain a history of services provided
- Provide better customer service
- Schedule follow-up services
- Handle warranty claims and service guarantees
3.3 Marketing Communications
With your automatic consent when using our services, we may:
- Send promotional emails about our services
- Share updates about new services or special offers
- Provide maintenance tips and seasonal service reminders
You can unsubscribe from marketing communications at any time.
3.4 Website Improvement
We use website analytics to:
- Understand how visitors use our website
- Improve website functionality and user experience
- Develop better service offerings
4. How We Share Your Information
4.1 No Third-Party Sharing
We do not sell, rent, or share your personal information with third parties for their marketing purposes.
4.2 Service Providers
We may share information with trusted service providers who help us operate our business:
- Lead Snap (our CRM system) for customer management
- Google Analytics for website analysis
- Facebook for advertising measurement
- WhatsApp Business for customer communication
These providers are contractually required to protect your information and use it only for specified purposes.
4.3 Legal Requirements
We may disclose your information if required by law, court order, or to protect our legal rights and safety.
5. Data Protection and Security
5.1 Security Measures
We implement appropriate technical and organisational measures to protect your personal information against:
- Unauthorised access or disclosure
- Accidental loss or destruction
- Alteration or misuse
5.2 Data Retention
We retain your personal information for 24 months from your last service interaction, unless:
- Longer retention is required by law
- You request deletion of your information
- Ongoing service relationships require extended retention
5.3 International Transfers
Some of our service providers (like Google Analytics) may process data outside South Africa. We take appropriate steps to protect your information during any international transfers.
6. Your Rights Under POPIA
Under the Protection of Personal Information Act, you have the right to:
6.1 Access Your Information
Request details about what personal information we hold about you and how we use it.
6.2 Correction
Request correction of inaccurate or incomplete personal information.
6.3 Deletion
Request deletion of your personal information, subject to legal and business requirements.
6.4 Object to Processing
Object to the processing of your personal information for marketing purposes.
6.5 Data Portability
Request a copy of your personal information in a commonly used format.
6.6 Restrict Processing
Request that we limit how we use your personal information in certain circumstances.
7. Marketing and Communications
7.1 Automatic Subscription
When you use our services, you are automatically subscribed to our marketing communications.
7.2 Unsubscribing
You can unsubscribe from marketing emails by:
- Clicking the unsubscribe link in any marketing email
- Contacting us directly at 078 147 4707
- Sending an email request to us
7.3 WhatsApp Communications
We use WhatsApp Business for service-related communications. Standard WhatsApp terms and privacy policies apply to these communications.
8. Cookies Policy
8.1 What Are Cookies
Cookies are small text files stored on your device when you visit our website.
8.2 Types of Cookies We Use
- Functional cookies: Required for website operation
- Analytics cookies: Google Analytics to understand website usage
- Advertising cookies: Facebook Pixel for ad performance measurement
8.3 Managing Cookies
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.
9. Children’s Privacy
Our services are not directed at children under 18. We do not knowingly collect personal information from children without parental consent.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy regularly.
11. Contact Information
11.1 General Inquiries
For questions about our privacy practices or to exercise your rights:
DJK Services
31 Wiellewale Street, Atlasville, Boksburg, 1459
Phone: 078 147 4707
Website: https://djkservices.co.za
11.2 Privacy Rights Requests
To exercise your rights under POPIA or for privacy-related concerns, contact us using the information above. We will respond to your request within the timeframe required by law.
11.3 Information Regulator
If you are not satisfied with our response to your privacy concerns, you may lodge a complaint with the Information Regulator of South Africa:
- Website: https://www.justice.gov.za/inforeg/
- Email: inforeg@justice.gov.za
12. Consent
By using our website or services, you consent to the collection, use, and processing of your personal information as described in this Privacy Policy.
This Privacy Policy was last updated on 23/09/2025 and is effective immediately.